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Due to the fallout of COVID-19, it's likely that your business operations now rely on remote-based workers. Adapting to this changing landscape isn't easy, but maintaining the highest levels of staff productivity is vital.
Learning to get more from your workforce during this difficult era will go a long way to maximizing your hopes of sustained success. Here's how to do it in style.
Consider Using Outside Companies
Adapting your workforce doesn't only cover the idea of using remote employees. You may also want to look at the prospect of using outsourced digital marketing teams or delivery firms. If those businesses are already familiar with working in a versatile manner, it can make your transition far smoother. Better still, it will free up more time that you can subsequently invest into the in-house teams. In turn, this makes the entire DNA of your venture make more sense. It also guarantees professional results.
Provide Better Management
Employees need help throughout their shifts. Sadly, the new way of working has presented major challenges for managers and team leaders who can't be in multiple places at once. The best workforce management software for call centers uses automation to analyze data. And deliver responsive insights for agents. The automatic triggers ensure that employees can get the support needed to offer clients the best possible UX. This is great for your bottom line, and also boosts their confidence.
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Keep Employees Engaged
Motivated employees will provide far better results than unmotivated ones. Given that you cannot monitor them to quite the same level as when they worked on-site, you need to trust them. This is far easier to do when they are engaged in the work. Providing the latest systems, enabling them to show autonomy, and celebrating their triumphs is key. You want them to be excited about the opportunities that their work presents. In turn, their creativity will translate to greater results. Do not underestimate it.
Encourage Collaboration
Collaboration may seem harder than ever. However, cloud computing facilities enable real-time editing and discussions. When the systems alert all users to the edits, there's no reason for any ambiguity of mixed signals. Further ideas like video conferencing meetings that are kept to no longer than 20 minutes are wise. They keep the camaraderie despite the challenging times. They'll also promote the clarity needed for success. When the team works together, it inevitably succeeds. Now more than ever.
Adapt To Them
It's not only your business that has had to change its ways. The workers have had to make significant alterations too. Therefore, the least you can do is learn to make life a little more convenient. Allow them to use their own devices. Ask them whether different shifts would be suitable. Think about whether any tech or software could make their work better. If you can increase their speed and quality without developing their skills, success will follow. For them, and for the business.
There's no escaping that the coronavirus has posed a few new challenges. With the right preparations in place, though, your team can come through it to achieve greatness.